Account Manager - Telecom & Utilities
About 3‑GIS
3‑GIS is a leading software provider to the telecommunications and utilities industries, supporting organizations that operate critical infrastructure at scale. Our purpose‑built solutions help customers manage complex networks, assets, and operations with confidence, accuracy, and efficiency.
We’re equally proud of our culture. 3‑GIS is a collaborative, fast‑moving, and fun place to work. We take our work seriously, support one another, and believe people do their best work when they enjoy the team they’re part of and feel empowered to make an impact.
Role Overview
We are seeking an Account Manager to own and grow a portfolio of telecom and utility customers, with clear responsibility for renewals, retention, and expansion. This is a traditional account management role focused on managing an existing book of business, driving customer value, and identifying upsell and cross‑sell opportunities.
The ideal candidate is detail‑oriented, highly organized, and comfortable managing a high volume of customer engagements, with strong experience using a CRM such as Salesforce to manage renewals, pipeline, and forecasting.
Key Responsibilities
Own a portfolio of telecom and utility accounts with responsibility for renewals, retention, and growth
Drive expansion, upsell, and cross‑sell opportunities within existing customers
Manage the full renewal lifecycle, including pricing, forecasting, and execution
Draft and process orders for renewals, license additions and services
Maintain accurate, up‑to‑date Salesforce data for accounts, renewals, and pipeline
Handle a high volume of customer interactions while maintaining responsiveness and attention to detail
Build strong, long‑term customer relationships and act as a trusted partner
Lead account reviews and QBRs focused on value realization and expansion
Partner cross‑functionally with Sales Engineering, Product, Implementation, and Support
Identify renewal risk early and take proactive action
Work with customer service to escalate issues and monitor customer satisfaction
Required Qualifications
3+ years of experience in account management, sales, or customer‑facing roles within telecom or SaaS
Experience owning renewals and account growth
Background in technical or solution‑based sales
Strong attention to detail and process discipline
Ability to manage a large book of business
Proficiency with Salesforce or similar CRM platforms
Strong communication and organizational skills
What We Offer
Competitive compensation with incentives tied to renewals and growth
Clear path for advancement into senior account roles
Exposure to enterprise‑level telecom and utility customers
A supportive, high‑energy culture where people enjoy working together